Customer Care - Available 24/7

We're always here for you! Feel free to contact our team at any time, day or night, if you need help with your order, have questions about products, or have any other concerns.

Frequently Asked Questions

Of course! You can also return sale items within our return period. We want you to feel comfortable in your clothes.

We understand that sometimes things don’t quite work out. That’s why you have the right to return your order within 30 days of receiving it. As long as the item is unused and in its original condition, we’ll make the return process easy for you.

Once we’ve received your return, your refund will be processed within 2 business days. You can find all the details in our full return policy.

Each product page includes a detailed size chart to help you find the perfect fit. We recommend comparing the chart to a similar garment you already own.

If you fall between two sizes, we generally recommend choosing the larger size for the best fit. Still unsure? Our support team will be happy to help you choose the right size!

As soon as your order has been shipped, you will receive a tracking link via email or text message.

You can view your order at any time under “Track My Order” on our website.

Yes! We offer free shipping within Canada on all orders. No hidden costs, no surprises at checkout. You'll see the full price breakdown before you pay.

Still having trouble? Contact us we're happy to help. Send an email to: support@aurore-boutique.com

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